Southern Front Door Installation Policy, Procedures and Warranty
Door Installation Policy, Procedures and Warranty
What to expect with your new door installation:
Southern Front, Inc. will strive to do our best with your door installation. Our experienced installer will take the necessary steps to ensure your new door unit is secure, square, level and plumb. Keep in mind that we did not build your house and we are not responsible if your current doorway is not level or plumb. Sometimes it is necessary to adjust and adapt.
Door slab installation in customers existing frame:
How old is your house and or door frame? Has there been any settling? Is the frame square, level and plumb? If you choose to have us install a slab door in your existing frame, we will do our best to make sure your new door fits your existing frame to the best of our ability. Our doors are square and straight. Your existing door frame may not be. Slab door installations do not include removing, adjusting or re-framing your existing frame. If this becomes necessary, there will be an additional charge.
Construction debris and dust:
Removal of an existing door and installation of a new door creates dust and debris. Our installer will put down plastic or a drop cloth around the area where he is working and remove all debris upon his departure. It is the customers’ responsibility to make sure the installer has a clean, safe, uncluttered workplace. If you feel your floor requires extra protection that plastic or a drop cloth does not provide, it is your responsibility to supply and apply this layer of protection.
Southern Front, Inc. has a large selection of handle sets to choose from. When you purchase a door installation and handle set from us, we will install the handle set at the time of the door installation and ensure everything is in good working order.
Will Southern Front, Inc. install my old handle set or a handle set I purchased somewhere other than Southern Front, Inc.? Yes. As a courtesy, we will install your handle set at the time of the door installation. If there is a problem with a customer supplied handle set, we are not liable for any installation issues that may arise. If additional trips are required, you will be responsible for payment of additional service calls. Mortise handle sets will not be installed as a courtesy. There is a charge for this service. Be sure to let your Southern Front, Inc. sales person know if you have a mortise handle set.
My handle set worked in my old door, now it doesn’t work in my new door. Once again, we are installing your lockset as a courtesy. We will do our best to make sure your handle set works, but if it doesn’t, it’s up to you to correct the issue.
Plaster, sheetrock, paint and masonry:
Southern Front, Inc. does not plaster, sheetrock, paint or perform masonry work. Some installations may require additional work. This work is the responsibility of the customer. Wood becomes dry and brittle with age. Should our installer need to remove any existing trim to install the door unit, Southern Front, Inc., or their installer is not liable for any breakage or splitting.
Alarm contacts and or door bell:
As a courtesy our installer will do his best to make sure your existing alarm contacts and or door bell are in working order. He is a door installer, not an electrician. If a situation arises that he can not easily remedy while he is there, it is your responsibility to have a qualified person with the specific expertise to remedy the problem at your expense.
Installation labor warranty:
Southern Front, Inc. will warrant from the day of installation, for a period of 90 days, any labor related issue regarding your door installation. Any adjustments needed after the 90 day period, will relate in a service charge